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Updated Return and Exchange Policy Customers have the right to return electrical switches and sockets within a maximum of 30 days from the date of the invoice, and within 180 days for exchange of the same value. Customers have the right to return lighting devices within a maximum of 15 days from the date of the invoice, and within 30 days for exchange of the same value. Customers have the right to return systems within a maximum of 15 days from the date of the invoice, and within 30 days for exchange of the same value. This is subject to the following conditions: The items must be unused and in their original packaging at the time of purchase. The original invoice must be presented. The value of any direct discount or promotional offer given on the original invoice will be taken into account when returning any item, except during the discount season where items cannot be returned but can be exchanged within 10 days. Imported products ordered specifically are subject to the terms in the purchase order and cannot be returned or exchanged unless a formal purchase order approved by the customer is presented. Refunds will be made via the company's accounts department within 10 working days of the delivery of the goods to the branch by the customer. Customers can return payments made in cash on the same day of payment via a payment voucher indicating their name, signature, and mobile number. For non-cash payments, such as debit card, bank transfer, or cheque, payment will be refunded via a bank transfer within 10 working days. Refunds for payments made by Visa or Mastercard will be made to the same card. Our return and exchange policy is valid from the date of the invoice. Refunds are only made to the customer whose name appears on the invoice. Returns and exchanges are not allowed for items purchased from our outlets. Shipping and Ordering: Orders are processed after the bank deposit is completed before 6 pm. Delivery is made by one of Al-Nasser's sales representatives or a designated shipping company to the customer's address. The shipping fee is SAR 40 for any city within Saudi Arabia (as listed in the available cities list). ahmed alanwer

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