Return and Exchange Policy Return and Exchange Policy

Return & Refund Policy 

Sales Policy

• The customer has the right to inspect the goods before receiving them.
• The storage period for goods in our warehouses after purchase is 30 days from the date of the invoice. The company reserves the right to charge the customer storage fees if the customer delays in receiving the materials beyond the specified period.
• Lighting products, switches, and sockets are sold per piece (quantity is determined per unit), while hidden lighting products like LED strips are sold by the meter (quantity is determined by linear meter).

Warranty Policy The warranty begins when the customer receives the goods and pays the full invoice amount. Alnasser guarantees the products against all manufacturing defects as follows:

• The company guarantees the internal components of switches, sockets, and distribution boards for 25 years from the date of invoice issuance.
• The company guarantees lighting and systems products for two years from the date of invoice issuance unless otherwise specified.
• The company guarantees intercom devices for three years from the date of invoice issuance.
• The company does not guarantee glass parts of lighting products.
• The warranty does not cover damages resulting from misuse or improper installation.
• Special order products are subject to the terms of the contract.

Return and Exchange Policy The customer has the right to return all products within a maximum of 15 days from the date of invoice issuance and 30 days for exchange at the same value, except for switches and sockets, which can be returned within a maximum of 30 days and exchanged within 180 days from the date of invoice issuance. The products must be unused and in their original condition and packaging at the time of purchase, along with the original invoice.
The impact of any direct discount or promotional offer granted on the original invoice is considered when returning any item from that invoice, except during the sale season when items cannot be returned and can only be exchanged within a 10-day period.
The return of specially ordered imported goods is subject to the conditions stated in the purchase order, and goods ordered or imported or provided based on an official purchase order approved by the customer cannot be returned or exchanged.
The refund for returned items is processed through the company's accounting department within 10 working days from the date the goods are delivered to the branch by the customer.
Advance payments made by customers can be refunded if paid (in cash) on the same day of payment at the branch, with a payment voucher showing the customer's name, signature, and phone number. If payment is made by other means (bank card, bank transfer, or cheque), the refund will be made via transfer to the customer through the accounting department within 10 working days.
A return for an invoice paid via (Visa or MasterCard) will be processed on the same card.
The warranty system and return/exchange policy apply from the date of invoice issuance to the customer.
The return is processed only in the name of the customer to whom the invoice was issued.
Sales of products under clearance or outlet (outlet) are not eligible for return or exchange.

Shipping and Order The order is confirmed after completing the bank deposit process before 6 PM.
Delivery is carried out by an Alnasser sales representative or a private shipping company to the customer's address.
The shipping cost is (40) SAR for any city (listed in the available cities list) within Saudi Arabia.
Purchases exceeding 300 SAR will be delivered free of charge.
Working days are from Sunday to Thursday.
It is possible to request pickup from the branch, which will be scheduled for the next day of the order, while online orders will be scheduled from 3 to 5 working days.