Sell Policy Sell Policy

: Sell Policy

The customer has the right to inspect the goods before receiving them, otherwise, it is assumed that the goods were delivered in good condition and as per the manufacturer's specifications, and no complaints regarding damages or breakages will be accepted after delivery.

The storage period for goods in our warehouses after purchase is 30 days from the date of the invoice, and the company has the right to charge the customer storage fees if the customer delays in receiving the goods after the specified period.

Lighting products, sockets, and switches are sold individually (with the quantity specified per piece), and hidden lighting products are sold by the meter (with the quantity specified in longitudinal meters).

 :Warranty Policy

The warranty is valid upon the customer's receipt of the goods and full payment of the invoice, and Al-Nasser guarantees the products against all manufacturing defects as follows:

The company guarantees sockets, switches, and distribution boards for 25 years from the date of the invoice.

The company guarantees lighting systems and products for 2 years from the date of the invoice, unless otherwise specified.

The company guarantees intercom devices for 3 years from the date of the invoice.

The company does not guarantee glass parts of lighting products.

The warranty does not cover damages resulting from misuse or improper installation.

Products that are specially ordered are subject to contract terms.